Terms and Conditions for Tour Leaders Peru Adventure
We are honored that you have chosen to travel with Tour Leaders Peru Adventure (TLPA). Please read the following terms and conditions as the Peruvian system of services may vary from your nation of origin.
Tour Leaders Peru Adventure works in regions where standards of convenience may shift. Transportation and services might not resemble those you would regularly have back home, but we do our best to have it resemble so. Be that as it may, we endeavor with all due care and expertise to give the best support to our customers. Going to Peru requires adaptability, patience, broad-mindedness, agreeability and an understanding that progressions might be made without notice because of conditions or occurrences outside our ability to control for instance: natural disasters, strikes, terrible weather, and etc. By booking any of our tours and treks you consent Tour Leaders Peru Adventure to make vital changes without liability. Please note that these are events that Tour Leaders Peru Adventure cannot foresee, control or avoid.
Scope of our Service
When a reservation is made you will be sent a notification informing you of your booking status. You will receive this note within 24 hours. In that time frame, one of our administrators will send an email to your enrolled address confirming or conveying an alternative option to the reservation. Travelers are responsible for inputting correct and current contact information. If for some reason travelers do not receive an email confirmation by 24 hours notice please contact Tour Leaders Peru Adventure at firstname.lastname@example.org or email@example.com
Incremental charge in case of protests or strikes (Force Majeure)
In the past, there have been times where a protest or strike has interrupted our tours. We have learned that it is better to let you be aware rather than be unpleasantly surprised. It is not common but sometimes there are strikes and protests that delay or change your itinerary.
In the event of a protest or strike it may be necessary to leave a day or even two days earlier than scheduled so that we are able to comply with other services. In this case, there may be an additional fee, depending on the situation.
By booking any of our adventure trips (Inca Trail, Lares, Salkantay, Rainbow Mountain, Choquequirao, Train tours and more) you assume the risks associated with personal accidents, medical emergencies, air travel problems etc. For these treks, Tour Leaders Peru Adventure accepts no responsibility.
Primary and Back-Up Departure Dates
By providing us with a primary and a secondary date for your trek (Inca Trail, Lares, Salkantay, Tour to Machu Picchu, Choquequirao and etc.) you automatically authorize Tour Leaders Peru Adventure to use either of those dates for your reservation. After we have received your booking form and have confirmed that your deposit was made successfully. Tour Leaders Peru Adventure will send you the final re-confirmation via email, also to re-confirm the exact departure date of your trek. You should receive the re-confirmation email within 48 hours.
Sending us your personal Details for Booking
Your passport number and other personal information must be valid. Please advise us immediately if your passport number changes after booking your tour. This is especially important for booking any trek or tour to Machu Picchu.
We highly recommend you to obtain travel insurance that covers accidents, rescue and air ambulance, emergency evacuation/repatriation, medical expenses and unforeseen expenses such as possibly being carried out by chaskis (porters) along with your trip. We also recommend that it cover cancellations and loss of luggage. Once you have purchased travel insurance, please forward a copy of the insurance company name and policy number by email or bring the information when you come into our office.
Your Reservation and Deposit Payment
In order to make a reservation for a tour or trek with Tour Leaders Peru Adventure, the client is required to make a US$250 to US$400 deposit per person depending on the trek booked. The deposit can be sent through PayPal, VISA, or any major credit card which will incur a PayPal or visa merchant fee paid by the traveler. If you choose to do a Direct Bank deposit to Bank of America you save yourself the extra expense of a merchant fee. The Tour deposit is non-refundable. Upon making a reservation, regardless of reservation method, Tour Leaders Peru Adventure assumes that the client has read the Terms and Conditions.
Final Payment Terms
The remaining balance is due 21 days prior to your tour start date. However, you can pay the entire amount in advance through PayPal or VISA with a merchant fee paid by the traveler or avoid the merchant fee by doing a direct bank deposit to our Bank of America account. Please notify us if paying by Paypal or any other merchant service. If you will be in Cusco before the deadline of 21 days you can pay in person at our office. We accept both U.S. dollars and Peruvian Nuevo Soles. We do not accept any torn bills. If you are not arriving in Cusco before the 21-day deadline your tour begins, please pay using our merchant services or direct bank deposit prior to your arrival.
Cancellation Policy for Treks & Tours
Notification of cancellation must always be made in writing. This can be sent to firstname.lastname@example.org. The person that booked and paid the deposit for the tour must send the notification.
Our policy for our deposits for our treks and tours are that they are 100% non-refundable. There are no exceptions due to the fact that Tour Leaders Peru Adventure expends a great deal of expense purchasing permits, entrance tickets, obtaining staff and making deposits for reservations or services, most of which are non-changeable, non-transferable, and non-refundable by government regulation.
- If you cancel eight weeks to 4 weeks before the date of your departure: 60 percent of the total tour or trek price is due.
- If you cancel four weeks to five days before the date of your departure: 80 percent of the total tour or trek price is due.
- If you cancel five days to 48 hours before the date of your departure: 90 percent of the total tour or trek price is due.
- If you cancel less than 48 hours before the date of your departure: 100 percent of the total tour or trek price is due.
Changes made by the Traveller
The person who signs the reservation order is the only person that can make changes to the tour, trek or any trip. A $50 USD order fee is charged to make any changes because we pay our employees per hour, electricity, Internet, office rooms and etc. Though all efforts will be made to make the changes requested, they are not guaranteed and there may be additional costs in relation to these changes.
About Inca Trail:
PLEASE NOTE THAT FOR THE INCA TRAIL, PERMITS ARE NON-CHANGEABLE, NON-TRANSFERABLE, AND NON-REFUNDABLE. DATES CAN NEVER BE CHANGED BY GOVERNMENT POLICY.
Changes and Cancellations By Tour Leaders Peru Adventure
We always make our best efforts to carry out tours and services according to the original schedules as listed in the reservation order. However, by entering into this agreement with Tour Leaders Peru Adventure the client accepts that necessary changes may need to be made to a tour, trek, or any trip, due to predominant conditions.
Tour Leaders Peru Adventure reserves the right to change or cancel any facilities, services and substitute for a reasonable alternative of comparable value. In the event of a major change, the client will be notified as soon as possible. The client will have options with regards to accepting the change.
- We strongly suggest spending time at high altitude (above 3000 meters / 9842 feet – in Cusco or another high altitude area for a minimum of 2- 4 days before undertaking your trip. This is to minimize the possible effects of altitude sickness. Other recommendations include drinking plenty of fluids, adding sugar to your drinks, eating food high in carbohydrates, and avoiding cigarettes and alcoholic drinks.
- Coca tea (an ancient traditional leaf) has been shown to help your body acclimatize much faster to high altitudes. Diamox can also be helpful – please ask your doctor about purchasing any medications before traveling.
The night before your trek, there will be a pre-adventure talk (briefing) at either 6:00 pm or 7:00 pm. The exact time will be confirmed by your arrival or by email. A duffel bag will be provided so you can take your belongings on the trek. If you have paid for any rentals such as sleeping bags, trekking poles, headlamps, and/or backpacks it will be given to you at this time.
Before coming to the briefing please have a look at our Packing list blog which you will find helpful of all the things you will need to take for the trek or tour.
Thanks again for choosing us and we look forward to seeing you in Cusco!